BCERS Work Place

Call Center

Member Service Request Log
Death Report
Call Center Directory Procedures
Emotional Intelligence Volume One
Building Customer Rapport
Replace Negative Words with Positive

Benefits

Benefit Schedule 2022
Check Reissue
Change Ticket
DRO Acknowledgment
Non-Periodic Payment Authorization
Periodic Payroll Form
Service Retirement SAL Memo
Term Vested
Terminations
Typing Checklist

User Guides

Note: Gray items are coming soon.